Individual Care and Support

Our team of experienced staff work intensively with young people and families who have complex and critical needs. Care and support includes emergency practical assistance, ongoing case management, home visitation, family support, court support and advocacy. Intensive individual and family support workers use a range of targeted interventions to provide care and support to clients with complex needs.

Clients with high and complex needs typically have severely limited capacity to resolve or overcome the issues impacting their lives. Because we are able to provide intensive and targeted support, individuals and families with complex needs receive a level of support that is proportional and appropriate to their level of need.

Without this service individuals and families with high and complex needs would experience increased periods of crisis with little or no capacity to resolve the crisis. This would in turn place a greater burden on primary service providers within the justice and health systems.

Counselling

The adolescent counselling service is provided for individual young people who are experiencing difficulties in their lives and for young people and their parents who are having conflict or other relational issues at home. Counselling is a supportive process where the counsellor and the family develop better outcomes for everyone involved. Counselling is aimed at preventing crises, reducing symptoms of anxiety and depression, cultivating positive behavioural change and improving the quality of life.

For many young people the idea of going to counselling is an undesirable prospect and loaded with negative connotations. By integrating our adolescent counselling service into our other relationship based services we successfully break down the barriers to accessing counselling services.

Because we support our clients to attend counselling via assisted referrals, more young people are accessing the social and emotional care they need to maintain healthy interpersonal relationships and good mental wellbeing. Without this service there would be fewer young people in our community accessing appropriate standards of care.

Early Intervention Case Management

Early Intervention Case Workers support individual clients with a range of issues including health, income support, access to education/training/employment, alcohol and other drugs support, mental health support, recreational resources, life skills, legal, parenting and general welfare support and referral to accommodation support. Because we are able to provide this service, young people have the opportunity to address the underlying factors that have led to homelessness. 

“Because we are able to provide intensive and targeted support, individuals and families with complex needs receive a level of support that is proportional and appropriate to their level of need. Without this service individuals and families with high and complex needs would experience increased periods of crisis with little or no capacity to resolve the crisis.”


“I would like to thank you and all the staff at Mountains Youth Services Team for all your support you have given to me to achieve my HSC, overcome my anxiety and successfully break the incredible barrier of getting into Sydney Law School. Once again thank you for all the work you do to support young people go above and beyond the limitations of anxiety and depression” Counselling client